Recording Calls and Live Call Transfer Feature

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• 03 Dec, '24
  Pat

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  It is very useful for continuous improvement to be able to record the calls that have been made.

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• 16 Dec, '24
  Waverly J.

  AI is great however being able to actually listen in the call so we can judge tone and coach accordingly would be a big help!

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• 13 Jan, '25
  John

  This would be a huge feature! Greatly enhances our ability to coach ourselves, be coached by and coach others.

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• 24 Jul, '25
  Curtis

  Good idea, however there are laws that may need to be addressed.

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• 19 Sep, '25
  Keyana

  Recorded calls support coaching and training for Team Virtual callers, while also reducing review time by allowing conversations to be heard directly instead of reading through multiple transcripts. In addition, transcripts alone don’t capture tone of voice or reveal whether VAs may be experiencing internet connectivity issues. Furthermore, it is an added competitive advantage for DealMachine, considering other dialers provide the ability to listen to recorded calls.

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• 25 Nov, '25
  Jeannie

  It's essential for coaching. Call reviews drive performance. Other dialers have this and it's a game changer.

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